Have a fantastic holiday. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. The HR Team. .fancybox-title {} Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent These can take up to 7 working days to get to you. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Worked for this company and had a bereavement. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Well always be on hand with guidance and support to help you get the results youre looking for. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. The People Team. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Thanks for your feedback. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. $(function() { Finally I started a new booking and was successful in receiving a quotation which I accepted. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Thank you for choosing Staysure. We use dedicated people and clever technology to safeguard our platform. Quick and efficient service, very knowledgeable of medical conditions.Thank you. _W.isCheckoutReskin = false; Dont use this company. Will look around for my next policy. Resolver can help you send your complaints to Staysure. - Monday - Friday: 8.30am - 8pm
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We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. 28703 San Sebastin de los Reyes your insurance policy.
Friendly team with lot of knowledge. The process took 1 week. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) We are remunerated by commission for the arrangement, service and renewal of Your Staysure Reviews.
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The support which is only a call away is fantastic. | Read 207,881-207,900 Reviews out of 208,075 Wednesday 28 December: 8:30am 8pm We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Customer Service Representative interview process at Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. .wsite-button-small .wsite-button-inner {font-size:13px !important;} This took 9 months to claim back!!! I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. font-family: "Montserrat" !important; I got an online quote and with no warning it increased in 1 minute by about 40. I hope my friend who recommended me gets her 10 bonus !!!
The operator was very efficient, helpful and knew his business. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. false, TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. achieve performance targets across their product portfolio. Dear Anne Parry,Thank you for your 5 star review. Having problems? Thank you for your feedback. Warm regards,Siobhan. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. They pick and choose who is significant to you when they pass away. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. I could put it down racism but overall they are just a horrible company who treat people bad. Check out what 252,969 people have written so far, and share your own experience. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. #wsite-content h2.wsite-product-title {} Staysure is a good place to work, the training is good. Thank you. Weve helped millions of people find a resolution. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. } We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. } else if(document.documentElement.initCustomerAccountsModels === 0){ Replies to negative reviews in < 24 hours. Sometimes the Customers are not vey nice. They have made a bad situations 10 times worse. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Av. Have a fantastic holiday. Clear All. left: 0 !important; display: block !important; Verification can help ensure real people write reviews about real companies. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} (But perhaps that was because I wanted to spend money!). We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Saturday: 9am 5:30pm Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. .fancybox-title {} - Calling from within the UK: 0333 014 4512
Dear Eric,Thank you for your 5 star review. Because of this we were able to answer medical questions with out being flustered and accepted the quote. A lot of pressures, every second of your day is reviewed! Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Warm regards,Ross. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. initPublishedFlyoutMenus( We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. However, if you'd rather complain directly, you can use the above address to contact Staysure.
Overall experience. Here are 8 tips for writing great reviews. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Free interview details posted anonymously by Staysure interview candidates. The training team show intense favouratism. One rule for one employee and another for another. } Many thanks. .wsite-product .wsite-product-price a {} My dad died whilst abroad, he was insured with stay sure. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. "560799075470977588", Still requesting further information whilst she was on her death bed. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. What a get-out-of-jail clause that is! We class a complaint as any expression of dissatisfaction whether written or verbal.. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Then there was pressure to involve fiends to purchase Staysure insurance. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. achieve performance targets across their product portfolio. I was trying to pay for a quote with them kept waiting for over a day to pay. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Dear David Clark,Thank you for your 5 star review. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. #wsite-title {color:#000 !important;text-transform: uppercase !important;} The first time started out fine then I was transferred . Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Thank you for posting a comment. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Your product is good, and well rated by others, so I gave you 3 stars. It was my aunty and they told me its not compassionate. Grandchildren did not have to suffer for me. It's quick, easy and totally free. Therefore i lost out on the deal. Stay sure have been helpful so far. Claims We do not process claims for your insurer. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Lack of direction from middle management and above. 2023 Resolver Consumer Online Limited. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. dealt with it promptly and courteously. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} {"navigation\/item":"