Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Here, we suggest to try the following suggestions to see if it is working.1. What can I do? Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. This permission is only used when you report a technical problem through the app settings. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Reminds me of the Church lady on SNL! After you tap the Contoso account tile, the verification code is visible in full screen. Since we launched in 2006, our articles have been read billions of times. Authentication app is not working correctly. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Dec 14 2021 This way you can reenable push notifications. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. This behavior doesn't make sense to me. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Where do I change priority to higher so that I receive the notification. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Follow the iOS prompts to grant that permission. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. A: Your org might require you to register the device to track access to secured resources, such as files and apps. From this point onward, only your new phone will provide 2FA codes for you. You can browse these log files in the app at any time to see the information being gathered. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Q: How can I see whichsites are using my identity data? This permission is required for sending notifications to verify your identity. This minimaldata is needed to keep the app updated and secure. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Q: Why does the number next to the code keep counting down? Contacts and phone. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Thank you for writing to Microsoft Community Forums. If youre concerned about whats actually backed up, its pretty straightforward. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. You can try to resolve your network connections through your phone settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. We select and review products independently. Can Power Companies Remotely Adjust Your Smart Thermostat? Q: Why is my account tile gray and inactive? There is no QR code to scan on my laptop using the authenticator app. The specific permissions you see will depend on the type of phone you have. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. I have submitted feedback logs using Incident ID:UE5893G if it helps. Any personal data collected is limited to information needed to help troubleshoot app issues. Tap the account you want to remove, and then tap Remove Account.. 05:53 AM If you have an Android device, the ID.me Authenticator app is the best option. Q: How is my location information used and stored? Microsoft Authenticator app has stopped displaying the approve/deny message. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. You canalso remove youraccount and attempt the sign in again. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. If you want to be certain that your account is always secure, you should use the Authenticator app. First, you need to have the Authenticator app installed on your mobile device. By default, App Lock is turned on when you set up a PIN or biometric on your device. Then, select Add method in the Security info pane. It works for me. I am now receiving notifications as expected and all approvals are working. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Next, youll need to install Microsoft Authenticator on your new phone. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. The Authenticator app is not required for all accounts. Q: Why am I getting notifications about my account activity? --If the reply is helpful, please Upvote and Accept as answer--. Microsoft Authenticator will display a message if you need to do this. There is no help available anywhere, and there seems to be no way to "reset" this security information. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. If your work or school uses Azure AD accounts, they are able to turn off this feature. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. A: No. After that, you should start receiving push notifications from the Authenticator app. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. It can also be used to sign in to apps and websites that support Microsoft Authenticator. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Check that your phone is not running any malware likearootkit for example. Yes, multiple times. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Location. Sometimes your organization wants to know your location before allowing you to access certain resources. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. How do I set up my accounts in Authenticator again? Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Authenticator APP and re-add accounts to APP? SMS. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Phone number is also correct. Please remember to mark the replies as answers if they help. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. If you have already registered, you'll be prompted for two-factor verification. The software giant kicks off public testing for its Phone Link software. Have personal and work Authenticator use. Dont allow: If you select this option, youll be blocked from accessing the resource. If you have a device that is registered with your organization, you might need an extra step to remove your account. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. When I go back to the iOS app, I get stuck. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Can you get notifications from other apps? You have to re-create your 2FA accounts on your new phone manually. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. I'm glad I'm not the only one. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! I did change my tone for notifications so I knew it was "special". This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Just turn on theScreen Capturesetting in Authenticator and restart the app. More info about Internet Explorer and Microsoft Edge. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Microsoft is also providing Outlook with a similar service. Then, select Settings and scroll down to the Notifications section. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). TapRemove accountto remove the account from the app. This is causing issues when users need to re set up the account in the Authenticator app. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. Shop your favorite products and well find the best deal with a single click. To do this, open Microsoft Authenticator. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Thanks. Make surethe accountisregistered for passwordless andisjoined to you work or school. I test on 6.1.3. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. introducing new interoperability features, Do Not Sell or Share My Personal Information. Enterprises can only enable passwords autofill for all or none of their employees at this time. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Q: Is registering a device agreeing to give the company or service access to my device? No notifications on Android 5.0.2. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. after changing that the notifications are prompt on my android. For me it was not required to remove settings or the whole app to solve it. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Whenever I try to enter a MS service (e.g. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. I guess i've never noticed this as the notifications have just stopped working recently. Follow the Android prompts to grant that permission. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. After you sign in with your username and password, you'll type in the verification code that's associated with that account. 01:13 PM You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Unfortunately, I receive the notifications to the old phone. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. The app requires your consent to use biometric or facial recognition instead of entering the PIN. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. To switch your personal account over to notifications, you'll have to re-register your device with the account. Phone number is also correct. This type of account is frequently called a "broker" account.